1. Return Eligibility
Our goal is to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you may be eligible to return the product under the following conditions:

• Items must be returned within 30 days of the original purchase date.
• Products must be unused, undamaged, and in the original packaging.
• Certain items, such as personalized or perishable goods, are non-returnable.

2. Refund Process
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, a refund will be processed to your original payment method within 7–14 business days. Please note:

• Shipping fees are non-refundable.
• For any return-related shipping costs, customers are responsible unless the item is defective or incorrect.

3. Exchanges
We replace items only if they are defective or damaged. If you need to exchange it for the same item, please contact us with proof of purchase and details of the issue.

4. Return and Refund Steps
To initiate a return or refund, follow these steps:

• Contact our customer service team at [your email] with your order number and reason for return.
• Our team will guide you through the return shipping process.
• Once received and inspected, we will inform you of your refund or exchange eligibility.

5. Late or Missing Refunds
If you have not received your refund within the specified period, please check with your bank or credit card company. Processing times may vary, and if you still have issues, feel free to contact us at [your email].

6. Non-Returnable Items
Please note, we do not accept returns or exchanges on:

• Gift cards
• Downloadable software products
• Some health and personal care items

7. Contact Us
For questions related to returns and refunds, please reach out to us at:

Phone: +86 13537023875

Email: yu7675653@gmail.com